Terms & Conditions

Last Updated: August 27, 2026

Welcome to Florica. These Terms & Conditions govern your use of the Florica website and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Florica

Florica is an online retailer offering handcrafted fragrance products, including luxury soy candles and related products.

Throughout these Terms & Conditions, the terms "Florica," "we," "us," and "our" refer to Florica. The terms "you," "your," and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to the website, its systems, or customer information.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission.
• Submit false, misleading, fraudulent, or unauthorized information.
• Introduce viruses, malware, or other harmful code.

We reserve the right to refuse service, restrict access, or cancel accounts or orders where we reasonably believe these Terms & Conditions have been violated.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, fragrances, colors, dimensions, and other information displayed on our website are accurate.

However, because our candles are handcrafted and photographed under different lighting and screen conditions:

• Product colors may appear slightly different on different screens.
• Minor variations may occur between individual handcrafted products.
• Fragrance perception may vary from person to person.
• Product specifications, packaging, and availability may change without prior notice.

We reserve the right to modify, discontinue, or update products at any time.

4. Candle Safety

Candles are products involving an open flame and must be used responsibly.

You agree to follow all candle-care and safety instructions supplied with the product.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable objects, drafts, and other sources of heat.

Florica is not responsible for damage, injury, loss, or other harm resulting from misuse, improper burning, failure to follow safety instructions, or failure to use the product responsibly.

5. Prices

All product prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product, or promotional errors.

If an obvious pricing error occurs, we may cancel the affected order and refund any payment already made.

Applicable taxes, duties, shipping charges, or other fees may be added at checkout where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to accept or decline an order at our discretion, including where:

• A product is unavailable.
• There is an error in product information or pricing.
• We suspect fraudulent or unauthorized activity.
• We are unable to verify the payment or shipping information.
• The order violates these Terms & Conditions or applicable law.

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the cancelled order.

7. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete billing and payment information.

We are not responsible for delays, declines, or errors caused by your bank, payment provider, card issuer, or other third-party payment service.

8. Shipping & Delivery

We will process and ship orders according to the shipping information displayed on our website and at checkout.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather conditions
• Natural disasters
• Public holidays
• Incorrect or incomplete shipping information
• Customs or import procedures
• Other circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Our shipping policy forms part of these Terms & Conditions.

9. Complimentary Shipping

From time to time, Florica may offer complimentary shipping promotions, including free shipping above a specified order value.

Unless otherwise stated, promotional shipping offers apply only to eligible orders and destinations and may be subject to exclusions.

The applicable shipping terms shown at checkout will apply to your order.

10. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Refund & Return Policy.

Before returning any product, customers should contact us using the contact information provided on our website and follow the return instructions provided by our customer-care team.

Products may need to meet specific eligibility requirements for a return or refund, including condition, packaging, and timeframe requirements.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.

We may request photographs, order details, or other information to investigate the issue.

Where an order is confirmed to have been damaged, defective, or incorrectly fulfilled, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.

12. Promotions & Discount Codes

Promotional codes, discounts, sales, and special offers may be subject to additional terms.

Unless expressly stated otherwise:

• Promotional codes cannot be exchanged for cash.
• Only one promotional code may be used per order.
• Promotions may not be combined.
• Promotions may have expiration dates.
• We reserve the right to modify or cancel promotions.

Any specific promotional terms displayed with an offer will take precedence over these general provisions.

13. Intellectual Property

All content appearing on the Florica website, including but not limited to:

• Brand names
• Logos
• Product names
• Product photographs
• Graphics
• Videos
• Text
• Designs
• Packaging designs
• Website layouts
• Marketing materials

is owned by or licensed to Florica unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission.

14. User Reviews & Submissions

If you submit a review, photograph, testimonial, comment, social-media content, or other material to Florica, you represent that:

• You have the right to submit the material.
• The material does not violate another person's rights.
• The material is not unlawful, misleading, defamatory, or fraudulent.

By submitting content, you grant Florica a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content for marketing and business purposes, subject to applicable law.

We reserve the right to remove content that we believe violates these Terms & Conditions or applicable law.

15. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, social-media services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Florica is not responsible for the independent acts, omissions, policies, or availability of third-party services.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from viruses or other harmful components

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational purposes.

17. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that every piece of website information will always be complete, current, accurate, or error-free.

Nothing in these Terms & Conditions excludes any guarantee, warranty, or consumer right that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Florica will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

In particular, nothing in these Terms & Conditions limits liability for matters that applicable law does not permit us to limit.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Florica harmless from claims, losses, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms & Conditions.
• Your unlawful use of the website.
• Your misuse of our products.
• Your violation of another person's rights.
• Information or content you submit to our website.

20. Force Majeure

Florica will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fires, floods, severe weather, war, terrorism, strikes, transportation disruptions, government actions, internet outages, supplier disruptions, or other events beyond our reasonable control.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Florica operates, without regard to conflict-of-law principles.

Any disputes will be handled by the courts or other legally appropriate dispute-resolution forums having jurisdiction over the matter, subject to any mandatory consumer rights applicable to the customer.

23. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

24. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies expressly incorporated into them, constitute the agreement governing your use of our website and purchase of our products, subject to applicable law.

25. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our products, please contact Florica through the contact information provided on our website.

Florica
Email: floricacandleco@gmail.com

Website: Florica Candle Co