Privacy Policy

Last Updated: August 27, 2026

At Florica, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, subscribe to our communications, or place an order.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Florica online store and related interactions with us.

In this policy, "Florica," "we," "us," and "our" refer to Florica, while "you" and "your" refer to visitors and customers of our website.

Our online store is powered by Shopify, which provides the ecommerce platform and related infrastructure used to operate our store. Shopify may process personal information in connection with providing its services to us. Shopify maintains its own privacy documentation and data-processing terms.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to our email communications, or otherwise interact with us, we may collect information such as:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Shipping address

• Order details

• Products purchased

• Payment-related information

• Account information

• Communications you send to us

• Information provided when requesting customer support

• Preferences you provide through forms or communications

We do not generally store complete payment-card details ourselves. Payment information may be processed securely by Shopify and/or the applicable payment processor.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language preferences

• Approximate location derived from technical information

• Pages visited

• Products viewed

• Links clicked

• Date and time of visits

• Referring websites

• Website interaction information

• Cookies and similar technologies

This information helps us understand how visitors use our website and improve the shopping experience.

3. How We Use Your Information

We may use personal information for purposes including:

Processing Orders

We use your information to:

• Process and fulfill purchases

• Confirm orders

• Process payments

• Arrange delivery

• Provide order tracking

• Handle returns, refunds, and exchanges

• Communicate with you about your order

Customer Support

We may use your information to:

• Respond to questions

• Resolve complaints

• Provide product assistance

• Handle shipping or delivery issues

• Provide after-sales support

Website Operations

We may use information to:

• Operate and maintain our website

• Improve website functionality

• Understand customer preferences

• Improve our products and services

• Detect technical problems

• Protect our website and customers against fraud or abuse

Marketing

If permitted by applicable law and where required, with your consent, we may use your email address or other contact information to send:

• Product updates

• New product announcements

• Special offers

• Promotions

• Early-access opportunities

• Florica news

• Other marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Analytics

We may use analytics and similar technologies to understand website traffic, customer behavior, product performance, and website usage.

This helps us improve the Florica shopping experience.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

We may use cookies for purposes such as:

• Keeping your shopping cart functional

• Remembering preferences

• Maintaining website functionality

• Understanding website traffic

• Measuring marketing performance

• Improving website performance

• Providing relevant advertising where applicable

• Preventing fraud and maintaining security

Some cookies may be placed by third-party services that operate on our behalf.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.

Shopify provides merchants with customer-privacy tools, including cookie-banner and privacy settings.

5. How We Share Your Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify

Our store is hosted and powered by Shopify. Shopify may process customer information as necessary to provide ecommerce services, security, hosting, checkout, analytics, and related functionality.

Shopify's privacy practices are described in its own Privacy Policy and Data Processing Addendum.

Payment Providers

Payment processors may receive information necessary to process your payment securely.

Shipping & Delivery Providers

We may share relevant information, such as your name, shipping address, telephone number, and order details, with shipping and delivery providers so your order can be delivered.

Technology & Service Providers

We may use third-party providers for services such as:

• Website hosting and technology

• Analytics

• Email marketing

• Customer support

• Fraud prevention

• Advertising

• Order management

• Website security

These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

Legal & Regulatory Authorities

We may disclose personal information where required or permitted by law, including to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights

• Prevent fraud

• Investigate suspected unlawful activity

• Protect the safety and security of our customers, employees, or website

6. Marketing Communications

If you subscribe to Florica's email list, we may use your email address to send marketing communications, including exclusive updates, new-product information, offers, and early-access announcements.

You can unsubscribe at any time.

Every marketing email should provide an appropriate method for opting out of future marketing communications.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, refund notifications, or other messages necessary to complete or support a transaction.

7. Your Personal Data Rights

Depending on where you live and which privacy laws apply, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Request information about how your personal information is used.

• Request restriction or objection to certain processing where applicable.

• Opt out of certain marketing communications.

• Exercise other rights provided by applicable privacy laws.

The availability and scope of these rights may vary depending on your location and applicable law.

Shopify also notes that privacy rights can vary by jurisdiction and that certain rights may apply only in particular circumstances.

8. How to Exercise Your Privacy Rights

To request access, correction, deletion, or other privacy assistance, contact us using the contact information below.

Please include enough information for us to identify your request and verify your identity where reasonably necessary.

We may need to request additional information to protect your account and prevent unauthorized access to personal information.

We will handle valid requests within the timeframe required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer support

• Maintaining business and transaction records

• Complying with legal and accounting obligations

• Resolving disputes

• Preventing fraud

• Enforcing our agreements

• Maintaining legitimate business records

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify affected parties or authorities where legally required.

Shopify's merchant Data Processing Addendum also addresses personal-data breach notification and investigation obligations applicable to Shopify's processing activities.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services under applicable law.

We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

12. International Data Transfers

Because we use Shopify and other third-party service providers, personal information may be processed or stored in countries other than the country where you live.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

Shopify provides information concerning international data transfers and its role in processing merchant customer data.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, or services.

This Privacy Policy does not apply to the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website or service you visit.

We are not responsible for the privacy practices, content, or security of third-party websites.

14. Social Media

We may maintain social-media profiles and may include social-media functionality or links on our website.

If you interact with us through social-media platforms, your interaction may also be governed by the privacy policy and terms of that platform.

15. Fraud Prevention & Security

We may use personal information and technical information to detect, investigate, and prevent:

• Fraudulent transactions

• Unauthorized account activity

• Abuse of promotional offers

• Security threats

• Attempts to compromise our website

• Other unlawful or harmful activity

We may share relevant information with payment providers, security providers, service providers, or law-enforcement authorities where appropriate and legally permitted.

16. Legal Basis for Processing

Depending on applicable law, we may process personal information because:

• It is necessary to fulfill a contract with you, such as processing an order.

• It is necessary to provide requested services.

• You have provided consent.

• It is necessary to comply with a legal obligation.

• It is necessary to protect our legitimate business interests, where permitted by applicable law.

• It is necessary to protect against fraud, security threats, or misuse.

Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.

17. Consent

Where required by applicable law, we will obtain appropriate consent before processing personal information for purposes that require consent.

Where processing is based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

For businesses subject to India's Digital Personal Data Protection framework, consent requirements include consent being free, specific, informed, unconditional, and involving clear affirmative action, subject to the applicable legal framework and commencement of relevant provisions.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to our products or services

• Changes to technology

• Changes to privacy practices

• Changes to applicable laws or regulations

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us.

Florica

Email: [INSERT CUSTOMER SERVICE EMAIL]

Phone: [INSERT PHONE NUMBER]

Business Address: [INSERT BUSINESS ADDRESS]

Website: Florica Online Store

20. Important Notice

This Privacy Policy is intended to provide transparency regarding Florica's privacy practices.