Frequently Asked Questions

1. What products does Florica offer?

Florica offers premium handcrafted fragrance products, including luxury soy candles designed to create a warm, elegant, and inviting atmosphere.

2. Are Florica candles made with soy wax?

Yes. Our candles are made using soy wax and carefully selected fragrance compositions to provide a beautiful and enjoyable fragrance experience.

3. How long does a Florica candle burn?

Burn time depends on the candle size, number of wicks, and how the candle is used. For the best performance, always follow the candle-care instructions provided with your candle.

4. How should I burn my candle for the first time?

For the first burn, allow the wax to melt evenly across the surface before extinguishing the candle. This helps prevent uneven burning and tunneling.

Never leave a burning candle unattended.

5. How do I take care of my candle?

For the best experience:

• Trim the wick before each burn.
• Keep the candle on a stable, heat-resistant surface.
• Allow the wax to melt evenly during each burn.
• Do not burn the candle for longer than recommended.
• Keep the candle away from drafts, children, pets, and flammable objects.
• Never leave a burning candle unattended.

6. Why does my candle look slightly different from the pictures?

Our products are handcrafted, so minor variations in color, texture, wax finish, or appearance may occur.

Lighting, photography, and individual screen settings can also make colors appear slightly different.

These natural variations do not necessarily indicate a product defect.

7. How strong are Florica fragrances?

Fragrance perception varies from person to person and can depend on room size, ventilation, temperature, and personal sensitivity.

Our fragrances are designed to provide an enjoyable and balanced scent experience.

8. How can I place an order?

Simply browse our products, select the product and quantity you want, add them to your cart, and proceed to checkout.

Follow the checkout instructions to enter your shipping and payment information.

9. Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

If you do not receive your confirmation, please check your spam or promotions folder before contacting our customer-support team.

10. Can I cancel or change my order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations will be possible after an order has entered processing or has been shipped.

11. How long does shipping take?

Shipping times depend on your destination, shipping method, order-processing time, and circumstances affecting the delivery carrier.

The estimated delivery information available at checkout should be used as the primary estimate.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

12. Do you offer free shipping?

Florica may offer complimentary shipping on eligible orders, including promotional offers based on order value.

The applicable shipping offer and eligibility will be displayed on the website or at checkout.

13. How can I track my order?

Once your order has been shipped, tracking information may be provided to you through the contact information associated with your order.

You can use the tracking information supplied by the applicable delivery carrier to follow your shipment.

14. What if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged.

We may ask you to provide photographs of the damaged product and packaging so that we can investigate the issue and determine the appropriate solution.

15. What if I receive the wrong product?

If you receive an incorrect product, contact our customer-support team as soon as possible with your order details.

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy.

16. Can I return a candle?

Returns are subject to our Refund & Return Policy.

Please review the policy before sending anything back, as certain conditions and time limits may apply.

17. How do I request a refund?

Contact our customer-support team with your order number and details of your request.

Approved refunds will be processed according to our Refund & Return Policy and the applicable payment method.

18. Can I exchange my product?

Exchanges may be available depending on the product, condition of the item, reason for the exchange, and applicable policy.

Please contact us before sending a product back.

19. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and the payment providers available for your order.

20. Is my payment information secure?

Payments are processed through secure payment-processing systems available through our ecommerce platform and payment providers.

We do not generally store complete payment-card information ourselves.

21. Do you offer gift orders?

If gift orders are available for a particular product or promotion, the available options will be displayed on the website or during checkout.

For special gift requests, contact our customer-support team before placing your order.

22. Can I use candles around children and pets?

Candles should always be kept out of reach of children and pets.

Never leave a burning candle unattended, and keep it away from anything that can catch fire.

23. Why is my candle producing soot?

Soot can occur when a wick is too long, the candle is exposed to drafts, or the candle is burned improperly.

Trim the wick before each burn and keep the candle away from fans, air conditioners, open windows, and strong drafts.

24. Why is my candle burning unevenly?

Uneven burning can happen when the candle is not allowed to melt evenly or is burned for very short periods.

Following the recommended candle-care instructions can help maintain an even burn.

25. How should I store my candle?

Store your candle in a cool, dry place away from direct sunlight, excessive heat, and moisture.

Keep the candle covered when possible to help protect the fragrance and wax surface.

26. Do you offer wholesale or bulk orders?

For wholesale, corporate gifting, events, or bulk-order inquiries, please contact Florica directly to discuss availability and pricing.

27. How can I contact Florica?

For questions about products, orders, shipping, returns, or anything else, please contact us:

Email: floricacandleco@gmail.com

We will be happy to assist you.